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    Q: Can I return my order?

    A: We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

    If for any reason you are not completely satisfied with the products you receive from us, you may return unused products for a full, no questions asked refund in the original form of payment. For more information check our Refund policy page.


    Q: Received damaged item?

    A: During transportation, accidents can happen. You can rest assured that we are here for you. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, at with a photo that shows the damage of your product(s). Please include your order number in the email.

    Returning the damaged product is not required. Our customer support team will be more than happy to offer you a full, free replacement of the damaged product(s) or a full refund through your original payment method.

    Note: We are not responsible for any damage caused to the product due to incorrect use.


    Q: Which currency are orders processed in?

    A: All prices are in USD. If you are using a credit card with alternate currency, the conversion will be done by your bank.



    Q: Do you ship internationally?

    A: Yes, we ship all over the world for FREE! is not held responsible for any customs duties or import charges.


    Q: How long will it take to get my order?

    A: Orders are usually delivered in 7 to 14 days up to 25-30 days in some very rare cases.. Time delays are possible due to the current situation with COVID-19.


    Q: Wrong shipping address?

    A: It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at if you believe you have provided an incorrect shipping address.


    Q: Package lost or stolen?

    A: Gricos is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our tracking page. If you have any further question on how to do this please reach out to our customer support team at



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